Below is a letter I have written and sent to several relevant government departments. It expresses a recent situation I had with my iPhone that has left me quite livid.
I am writing to request that you investigate Apple Computer for fraudulent behavior and theft.
Let me explain the situation. I own an iPhone. I have purchased applications from the Apple Online Store. This is the only method of putting applications on your phone that is sanctioned and does not void the warranty.
Apple is engaging in monopolistic behavior. Restricting applications that might compete with it’s own applications (ie: Adobe Flash, Media Player, and even smaller utilities and features which they plan to add to the iPhone at a later date.)
But Apple has gone a step further. You see, I bought a little application called “iStat” made by a company called Bjango. The application had a “free memory” tool. This allowed me to free up available memory (for the non-computer saavy, think of it as emptying the garbage can when it’s full). It worked great. Many of the performance issues (sluggishness, crashes, freezes) I was having with my iPhone were resolved thanks to this tool.
Apple forced Bjango to remove this feature from their application. This has led to my iPhone suffering many crashes and freezes. Furthermore, I contacted Apple at 5pm today, expressing my dissatisfaction and requesting a refund. They refused my refund. So wait a minute, I bought an application, Apple forces the developer to remove the feature that I bought the application for, and then refuses to give me a refund when they have invalidated the value of the software for me.
Essentially, they reached into my phone. A device I OWN, not Apple. And took away a feature. Not from their software, but from software of another company.obs arse.
Yes, I know I didn’t have to update. Yes, I am sure some pretentious person will say I should have read what was in the update. But let’s be realistic. Numerous iPhone apps are updated every couple weeks. No one has the time to go through and read what dozens of apps state as the updates on a given basis. Nor should someone expect key significant features of an application to be removed in an update.
And hence, the entire problem with the iTunes store.